Privacy Policy

Privacy Policy

This Privacy Policy explains how VšĮ “Šunys asistentai” processes your personal data when you visit sunysasistentai.lt, contact us, shop in our online store, or make a donation.

1. Data Controller

VšĮ „Šunys asistentai“

Legal entity code 306977034
Email: info@sunysasistentai.lt ; duomenu.apsauga@sunysasistentai.lt

We process personal data in accordance with the General Data Protection Regulation (GDPR), the laws of the Republic of Lithuania, and this Privacy Policy.

2. What Data We Process and Why

When You Contact Us

When you contact us by email or use the contact form, we may process the following personal data: your name, email address, telephone number, the content of your message, and any other information you voluntarily provide.

We use this data to respond to your enquiry, provide information, or take action at your request. The data is processed on the basis of our legitimate interest in responding to enquiries or in order to take steps prior to entering into a contract.

When You Shop in the Online Store

To fulfil your order, we may process:

  • your first name and surname;
  • your email address and telephone number;
  • your delivery address;
  • your account number;
  • order, payment, and delivery information;
  • correspondence relating to the order.

We process this data in order to enter into and perform a sales contract, deliver goods, administer payments, resolve matters relating to the order, and comply with accounting and other legal obligations.

VšĮ “Šunys asistentai” does not receive or store full payment card details; payments are administered by the selected payment service providers.

When You Make a Donation

We may process the donor’s first name, surname, payment information, donation amount, purpose, and other information provided at the time of payment.

We process this data in order to administer donations and comply with accounting and other legal obligations.

Newsletters and Direct Marketing

We send news or other direct marketing communications only after obtaining your consent. You may withdraw your consent at any time by clicking the unsubscribe link included in the email or by contacting us by email.

3. Cookies and Website Usage Analysis

The website uses essential cookies that are necessary for the proper operation of the website, online store, shopping cart, payment, and security functions.

With your consent, we may use analytical or marketing cookies and related technologies, such as Google Analytics 4 or Meta technologies. They may collect information about page views, the device and browser used, approximate location, interaction with the website, and other online identifiers.

Non-essential cookies are used only with your consent. You can change your preferences in the website’s cookie settings.

4. Who We May Share Data With

We may share data only to the extent necessary with:

  • website hosting, maintenance, and security service providers;
  • payment service providers and banks;
  • courier, postal, and other delivery service providers;
  • accounting service providers;
  • email and document storage service providers;
  • analytics and social media technology providers, where you have given the relevant consent;
  • public authorities, where required by law.

Service providers may process data only under contracts, in accordance with our instructions, or under the legal terms applicable to the services they provide.

Asmens duomenų neparduodame.

5. Processing of Data Outside the European Economic Area

The main website hosting services may be provided through data centres located in the European Union. However, some of the service providers we use, or their subprocessors, may also process data outside the European Economic Area.

In such cases, data is transferred only in accordance with GDPR requirements, for example, on the basis of a European Commission adequacy decision, Standard Contractual Clauses approved by the European Commission, or other safeguards provided for by law.

You can obtain more information about the safeguards applicable to a specific transfer by contacting us at duomenu.apsauga@sunysasistentai.lt. duomenu.apsauga@sunysasistentai.lt.

6. How Long We Retain Data

We retain personal data no longer than necessary for the purpose for which it was collected:

  • enquiry and correspondence data - generally for up to 3 years after the last communication;
  • order, payment, and donation accounting documents - for the period required by law;
  • newsletter recipient data - until consent is withdrawn;
  • cookie data - for the duration of the relevant cookie.

Data may be retained for a longer period where necessary to establish, exercise, or defend legal claims. 

7. Your Rights

You have the right to:

  • access the personal data we process about you;
  • request the correction of inaccurate data;
  • request the deletion of data;
  • request the restriction of data processing;
  • object to data processing based on legitimate interests;
  • withdraw your consent;
  • where provided for by law, receive your data in a structured format or request that it be transferred to another controller.

To exercise these rights, please contact us at duomenu.apsauga@sunysasistentai.lt. duomenu.apsauga@sunysasistentai.lt.

If you believe that your personal data is being processed improperly, you also have the right to lodge a complaint with the State Data Protection Inspectorate.

8. Changes to This Policy

We may update this Privacy Policy if our activities, the technologies we use, or legal requirements change. The latest version of the Privacy Policy will always be published on this page.

Last updated: 3 August 2026.